This is my favorite hotel in Avignon. It was my second time to stay at this hotel and I’d stay here again. My favorite part about this hotel is its excellent location. The hotel is smacked right in the heart of the Old Town and just few steps away from Palais des Papes. I also like that they accommodate very late check-in. My partner and I stayed at this hotel last Easter when we did our road trip.
One big tip if you have a car and you’re trying to get to the parking garage – do not put in your GPS the hotel’s address! Put in the “Palais des Papes parking” instead. The hotel’s parking is the Palais des Papes parking, which is few meters away from the hotel. Don’t get confused with the other Mercure Hotel which has the direct access to the Palais des Papes parking – yes, there are 2 Mercure Hotel at this area that are just about 300m apart. Enter the Old Town through the entrance on the river ride. This is much easier and the parking entrance/exit is just immediately as you enter the Old Town from that side. If you enter through the city center (this is usually where your GPS will take you if you put in the hotel’s address) and you find yourself driving around and couldn’t even get close to the hotel because of closed streets, especially in the evening, get out of the Old Town and drive towards the river.
There were 2 minor comments on my stay on this hotel. First, the air conditioning wasn’t working yet. This is probably the most commented issue but it is quite normal in France and Switzerland where a/cs are turned off until mid-Spring (heaters are turned on instead). But then again, you can have a hot day/evening in Spring and this kind of set up can be uncomfortable. We tried opening the window but the wind was insanely strong that it’s impossible to sleep with the noise. Second was that aside from the receptionists, I struggled with the staff who didn’t understand even a little of English. They are quite friendly but it can be frustrating to explain as simple as canceling a room service order. The receptionists weren’t that very helpful as they kept on forwarding me to the non-English speaking staff when I asked for help to convey a message to them. Don’t get me wrong, as I said, these are just minor incidents and they don’t out shadow the best points about this hotel.